Frequently Asked Questions (FAQs)
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General Policies
Past Due Accounts
Past-due accounts will be put on hold until current or satisfactory arrangements are made for payment.
Damages to Products During Transit
Purchaser is responsible for filing claims against the carrier for any loss or damage after signing receipt of the merchandise.
Claims for Shortage in Shipments
All claims must be made within ten days of receipt of goods.
Returns
The management of Sturdy-Lite must approve all returns. Merchandise shipped in error by Sturdy-Lite will be allowed full credit.
General Questions
Do You Sell for Retail?
No. Sturdy-Lite is the original equipment manufacturer (OEM); therefore, we only sell to distributors. Please call or email us; we will gladly find a local distributor.
Can I Order Online?
Online ordering for distributors is not available at this time.
Where Can I Find Copies of Printed Materials?
You can find literature at a Sturdy-Lite distributor in your area, or you may call or email us, and we will mail you copies of the literature upon request.
Underbody Storage Racks (UBRs) for Sidekits
Are stainless steel doors available for Sturdy-Lite UBRs?
No, we do not offer stainless doors due to size issues. However, we do provide mirror-finish aluminum doors.
Ordering
Distributors
Authorized distributors may place orders by email, phone, 800-251-7082, or fax, 423-968-3820.
Bulkheads/Headerboards
Why would I need a 22″ turnback wrap?
Storage space — All components of a standard side kit (panels, posts, bows, tarps, and accessories) can be stored within the area enclosed by a 22″ wrap turnback by securing several pieces of flat bar across the back side of the turnback to form a fourth wall.
Are all Sturdy-Lite bulkheads D.O.T. rated?
All but one are D.O.T. Rated. The one, is a standard flat 4–post bulkhead specified as non–D.O.T. rated.
Loading Ramps
How do Sturdy-Lite Loading Ramps connect to a trailer?
Sturdy-Lite provides a bolt-on trailer receiver that mounts over the trailer’s back rub rail and receives the ramp unit’s end adapter in a semi-cylindrical cradle/cusp, which is then pinned into place using supplied aluminum rods.
What is the highest loading capacity available for your ramp product offerings?
Sturdy–Lite’s 16’ Double Ramp Assembly can handle a vehicle that has up to a 20,000 lb load per axle; in other words, this ramp assembly can hold up to a 40,000 lb–GVW two–axle vehicle, so long as the front-to-rear-axle centerline spacing is at least 96″. The weight distribution between the front and rear axles is no greater than a 3:2 ratio (60%-to-40% margin).
Side-Kits
What roof bow heights are available?
Sturdy-Lite roof bows are available in pitches of 10″, 18″, 24″, 28″, 30″, 32″ or 36″ for 96″- and 102″-wide trailers.
Does Sturdy-Lite make side kits for gooseneck trailers?
Sorry, we do not make such kits at this time.
What panel colors are available?
Red, white, blue, burgundy, and black are stock color offerings. Other custom colors are available on a special-order basis.
Do you manufacture side kits for drop-deck trailers?
Yes, please call for more information. You will need to measure and record the dimensions requested in our side kit survey print–out; see the “Installation” portion of our Side Kits product category webpage to download a copy.
Toolboxes
Do toolboxes with drop-down doors come with cables?
No, but they are available. Please make sure that you request cables when you order if needed.
Do double-cabinet doors have a center divider post?
No.
What gauge thickness of aluminum does Sturdy-Lite use for box shells and lids?
As with all of our products, we use a 1/8″-thick aluminum sheet at minimum, corrugated during the fabrication process to provide extra strength and load capacity.
Are your latches made of stainless steel?
Yes, as well as our hinges.
Cab Racks
Can I order a custom-made rack?
Yes, Pending approval from a member of our technical staff. For more information about contact Wes Bays or GW Mullins.
How many different colors of edge detailing trim are available on Sturdy-Lite Cab Racks?
We have over 25 different colors to choose from.
What type of aluminum are your cab rack panels made of?
We only use the highest–strength premium aluminum alloy from 3000 or 5000-series sheets (depending on surface finish) 1/8″-thick, corrugated for extra strength and visual appeal.