FAQs
Quality • Style • Value • Service
FREQUENTLY ASKED QUESTIONS
Does Sturdy-Lite Sell for Retail?
What is Sturdy-Lite's Return Policy?
If you received a shipment of product in error, or the wrong parts, Sturdy-Lite will fully credit your account.
For any merchandise damaged in shipping, or additional return reasons, your request will need to be approved by the Sturdy-Lite team. Please email us to begin that process.
How Do I File a Claim for Shortage?
If you need to file a Claim for Shortage, the claim must be made within ten days of receipt of goods.
Please email us to begin that process.
What Gauge Thickness of Aluminum does Sturdy-Lite use?
For all of our products, we use 1/8″-thick aluminum, at minimum. During the fabrication process the material is corrugated to provide extra strength and load capacity.
Can I Order Online?
Online ordering for distributors is not available at this time.
Where Can I Find Copies of Printed Materials?
You can find literature at a Sturdy-Lite distributor in your area, or you may call or email us and we will mail you copies of the literature upon request.
What is the Policy for Damages to Products During Transit?
Once the purchaser has signed the receipt of merchandise, the purchaser is responsible for filing claims against the carrier.
What Happens to a Past-Due Account?
Past-due accounts will be put on hold until current or satisfactory payments are made.
How Do I Place an Order as a Distributor?
Authorized distributors may place orders by email, phone at 423-968-7021 or fax at 423-968-3820.